Service Essentials

In today's workplace, your employees' devices are their lifeline to productivity—when these devices aren't performing optimally, your entire business feels the impact. Our System Health Monitoring service provides continuous oversight of your end-user devices, tracking critical metrics like CPU usage, memory performance, disk space, and system temperatures. By actively monitoring these workstations and laptops, we can identify potential issues before they lead to crashes, slowdowns, or complete failures that disrupt your team's workflow.

Studies show that employees lose an average of 22 minutes per day dealing with IT-related issues on their work devices, adding up to more than 91 hours of lost productivity per worker annually. Our monitoring system provides real-time alerts about potential device problems, tracks performance patterns, and helps prevent common issues like overheating, storage limitations, and system resource exhaustion. This proactive approach means your team experiences fewer disruptions, maintains higher productivity, and avoids the frustration of unexpected computer problems.

Keeping your systems updated with the latest security patches is crucial yet challenging for many businesses. Our Patch Management service automatically identifies, tests, and deploys critical updates across your entire IT infrastructure, ensuring your systems remain secure and efficient. We carefully schedule updates during off-hours to minimize disruption while maintaining detailed documentation of all changes and providing rollback capabilities if needed.

Security breaches due to missing patches cost organizations an average of $3.86 million per incident, and 60% of data breaches in recent years were linked to available but unapplied patches. Our systematic approach ensures you're protected against known vulnerabilities while maintaining system stability. We handle updates for operating systems, applications, and firmware across all your devices, providing comprehensive protection that keeps your business secure and compliant.

In today's digital landscape, cyber threats are more sophisticated and prevalent than ever, targeting businesses of all sizes. Our comprehensive Threat Protection service delivers enterprise-grade security through a cloud-based platform that combines advanced endpoint protection and real-time threat response. Using sophisticated artificial intelligence and behavior-based detection, our solution identifies and blocks both known threats and zero-day attacks that traditional antivirus programs often miss.

Research shows that 43% of cyber attacks target small businesses, while only 14% are adequately prepared to defend themselves. Our multi-layered protection system actively defends against malware, ransomware, exploits, and malicious websites, while using minimal system resources to maintain device performance. With real-time threat hunting, automated quarantine capabilities, and continuous monitoring, we provide enterprise-level security that's simple to maintain and highly effective at stopping modern cyber threats before they can damage your business.

Data loss can strike at any moment—whether from hardware failure, human error, ransomware, or theft. Our File Backup service provides continuous, automatic backup of your critical business data with unlimited storage capacity and no file size restrictions. Unlike traditional backup systems that run once daily, our solution constantly monitors for changes and backs up files in real-time, ensuring you never lose more than a few minutes of work, even in worst-case scenarios.

Studies show that 21% of files are never backed up at all, and 93% of companies that suffer major data loss without adequate backup protection go out of business within a year. Our solution offers unlimited version history, allowing you to recover files from any point in time, while military-grade encryption protects your data both during transmission and storage. With cross-platform support for Windows, Mac, and Linux devices, and the ability to recover files from any web browser, your data remains secure yet accessible whenever and wherever you need it.

Ransomware attacks have become increasingly aggressive, with a new organization falling victim every 11 seconds. Our Ransomware Rollback service provides cutting-edge protection that not only detects and blocks ransomware attacks in real-time but can also instantly reverse any unauthorized encryption of your files. Using advanced behavioral monitoring technology, our solution creates a detailed record of all file system modifications, enabling immediate restoration of any files that might be affected during an attack.

The average ransomware payment has risen to $570,000, and recovery costs can be several times that amount. Our solution's unique ability to roll back malicious changes means you never have to consider paying a ransom. By maintaining a temporary cache of your recent file changes, we can quickly restore your systems to their pre-attack state within minutes—not the weeks or months often required for traditional recovery methods. This rapid response capability keeps your business running smoothly even in the face of sophisticated ransomware attempts.

Just like a car, your computers need regular maintenance to perform at their best. Our System Tune-up service performs comprehensive cloud-based optimization across all your business devices, automatically removing unnecessary files, temporary data, and browser artifacts that slow down performance. We clean and optimize the Windows Registry, remove startup programs that impact boot times, and clear application caches that consume valuable disk space—all managed remotely without disrupting your workday.

Studies show that poorly maintained computers can lose up to 50% of their performance over time, with the average business PC containing over 28GB of recoverable space taken up by temporary files and digital clutter. Our automated tune-up service regularly removes this digital debris, defragments hard drives, and optimizes system settings to maintain peak performance. By managing these essential maintenance tasks automatically across your entire organization, we help keep your team productive while extending the useful life of your hardware investment.